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King William Miniatures
"We create small things that bring BIG smiles!"
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FAQ
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Q: How do I register?
A: To place an order, you'll first need to complete the brief registration form. Completion of the the form will help us serve you better in the future and will create your own personalized shopping cart that you may use to build your order. The registration form is located in the top right of the screen. Look in the gray box for the link that says 'Create New Account'. Click that link and follow the instructions on the page.
All of the information you supply is used only to identify yourself to the web site. We will not release any of the information to any third party.
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Q: How does the shopping cart work?
A: By clicking on 'Shop' and then 'My Shopping Cart' you'll be taken to your shopping cart. You may be asked to enter the e-mail address and password you supplied in the registration form. You will also be asked if you would like the server to write a cookie to your computer to automatically log you in on your next visit.
As you browse through our online catalog, you can place items in your cart by selecting the 'Add to Cart' button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.
To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart. When you are ready to proceed to the check-out process, click the 'Check Out' button.
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Q: What's involved in the checkout process?
A: There are 3 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.
Step 1: Shipping and billing addresses
We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill. So whether you're at the Vatican installing a masterpiece of a window, or at work, we'll ship it where you'd like. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package.
Comments: Use the space provided on this page to make any necessary comments about your order. If you chose to pick up your order in the showroom, you'll be asked for a date when you'll be visiting us so we can be sure to have your order ready. Click on the 'No Comments' button if you do not need to make any comments.
Step 2: Shipping
Please read all of the information presented about our shipping policies. You will also be presented with a choice of shipping methods depending on the shipping address specified in Step 1.
Step 3: Payment
In this step you will be asked for an e-mail address where we can contact you if necessary. You'll also be presented with an order total. If you chose a shipping method other than UPS, we will e-mail you with a shipping quote as soon as possible. If you are paying by credit card, you will also be asked for that information in this step.
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Q: Is it safe to order online?
A: How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.
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Q: What is your return policy?
A: You may return items within 10 business days of its arrival at the shipping destination. Please notify us via email at kingwilliamminiatures@verizon.net of any damage that has happened while your shipment is en route; we will send a new one if in stock, and also assist with damage claims. For replacement items, buyer pays return shipping charges. If not in stock, we will issue a refund minus shipping charges.
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Q: Where is my order?
A: Delivery dates vary based on the geographical location of the customer. We ship the same day if an order is received in before Noon that same day. Your items will be tracked electronically and you will receive an email notifying you of your tracking number & carrier. We will also combine orders if you wish, at no extra charge. If an item is not in stock, we will notify you that your order will be backordered, and give you an oppurtunity to cancel your order if you wish.
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Q: Special Ordering policy of Items not in Stock
This is a policy we have recently had to change. If an item is not in stock, we will order it for you. Orders under $50 full payment is required BEFORE order is placed. Half of this cost of this order will be NON-REFUNDABLE if a customer changes their mind.
Special orders of $75 and more will require a deposit of 50% of the total cost of order down at the time of ordering, (again, BEFORE order is placed.) Deposit is also NON-REFUNDABLE.
Please understand if we do not normally carry these items, this is a cost to us, & for this reason these policies are in place.
A: Contact Customer Service at __877-860-6464 or 804-266-7676__.
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